International Shipping
We offer international shipping to all countries. Shipping charges for your order will be calculated and displayed at checkout.
As we are based in the Netherlands, shipping in the Netherlands is within 3 working days and Europe within a week. Anything outside Europe will need to be on site within a month. Unfortunately, we have no control over this and depend on parcel carriers.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Surprise Jerseys is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within a month of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@surprisejerseys with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@surprisejerseys.